Marlink has trained and certified personnel able to perform the complete range of installation, support and maintenance in the 100 busiest ports, a process that has proved vital during the COVID pandemic. Image by Marlnik

Marlink maritime global service network hits more than 100 shipping hubs

Installations of maritime VSAT broadband systems achieve another record level in July

Oslo and Paris - 14 October 2020

Marlink, the industry's leading provider of smart managed network solutions, has hit two customer milestones, extending its global Installation Quality Assurance Program (iQAP) to more than 260 trained personnel in more than 100 ports and connecting a record number of vessels in a single month.

Marlink already provides the well-established hardware service and support network in 1,250 locations for spare parts and repair. In order to provide additional value for ship operators, Marlink has trained and certified personnel able to perform the complete range of installation, support and maintenance in the 100 busiest ports, a process that has proved vital during the COVID pandemic.

Marlink's iQAP program was created to provide a uniform level of high quality managed services within the busiest ports of calls supported by Marlink's global backbone network and smart systems for operations, service coordination, procurement, equipment and logistics fulfilment.

Demand for smart network solutions has continued to rise in the shipping industry since the start of the COVID-19 pandemic. In response Marlink has increased the provision of online service training to its partners, enabling them to attend customer vessels with the required knowledge about all aspects of a Marlink VSAT installation.

With ships increasingly operating for longer periods, the need for maintenance of critical systems, the supply of navigation and other operational data and the provision of crew connectivity have all increased sharply. In July, Marlink completed 139 new system installations via the iQAP, a record for a single month.

The program is delivered by Marlink's service technicians or by partners who have been trained and certified by Marlink to deliver the required quality of service. This level of service provision is unique among maritime connectivity providers, allowing for a flexible presence that can respond to local COVID-19 restrictions while working to a global standard. This has also included remotely assisted installations to ensure ship operators business continuity.

"At a time when access to spare parts and service is still restricted, the iQAP initiative differentiates our services and has been a driver for selecting Marlink as a partner by shipowners and vendors," says Tore Morten Olsen, President, Maritime, Marlink. "This focus on the Marlink customer journey means they can stay connected for business advantage, keep crew in touch with home and also know they are sailing safely and in regulatory compliance."

About Marlink
Marlink is the trusted partner in fully managed smart network solutions, based on an intelligent hybrid network and unrivalled digital solutions.

The company provides Smart Network Solutions, connecting people and assets around the globe and across all markets where conventional connectivity cannot reach or is not available. Marlink's Intelligent Hybrid Network combines global satcom and terrestrial technologies via a proprietary global infrastructure.

The Marlink Smart Edge, an integrated service delivery platform, orchestrates and optimises all network elements and applications, from data handling and IT to application-based routing (SD Wan), cloud and Digital Solutions, including remote data and IT, cyber security as well as IoT/OT solutions.

This provides customers with full ‘Peace of Mind' that their chosen network solution is fully optimised, integrated and has the security required to operate more profitably and sustainably, increasing their efficiency and safety through operational optimisation, tracking and routing, monitoring and reporting.

Marlink's Smart Network Solutions are provided as Managed Services meeting the highest quality standards and service level agreements. The company proactively monitors and supports network solutions, providing alerts, reporting and insights on performance and usage of connectivity, systems, and applications as well as advice and consultancy on how to further optimise customer networks.

Marlink press release