China – Operational Impact due to COVID-19 (Update #6)

March 02, 2020

Dear Valued Customer,

Following our last advisory on 18 February 2020, we would like to update you on our operational arrangement due to the evolving COVID-19 situation in Mainland China.

Manufacturing activities are gradually picking up, more port workers and truck drivers are returning to their posts, and cargo flow is easing up at the major coastal ports. In short, business operations have now entered the recovery phase.

The CMA CGM Group strives to better support our customers as their business activities recover without compromising the health and well-being of our staff and partners in China. Starting from March 2nd, 2020, alternate teams of employees will be deployed at our offices at different work schedules. Employees working from home during designated hours will continue to provide services on remote basis.

For the latest details of our counter services, depot opening hours and other updates relevant to COVID-19, please check your local agency website.

CMA CGM Group remains fully committed to comply with any regulatory requirements and policies aimed at curbing the spread of the COVID-19.

We will continue to keep you informed of any changes to the current situation.

We thank you for your business and continued support.



China – Operational Impact due to COVID-19 (Update #5)

February 18, 2020

Dear Valued Customer,

Following our last advisory on February 6th, 2020, we would like to offer you our latest update on the operational impact brought about by the evolving Novel Coronavirus (COVID-19) situation in Mainland China.

Our Offices
As the CMA CGM Group cares for the health and well-being of all our staff and partners in China, we have been implementing work-from-home arrangement for our staff. We will continue to provide services on remote basis until our offices return to full operations from March 2nd, 2020, subject to further review.

As of now, counter services remain available. Please contact your local representative for details or check your local agency website.

Depots Most of our depots remain opened. Please refer to your local agency website for more details.

Lunar New Year holiday extension
For the most up-to-date updates on Mainland China's Lunar New Year holidays extension as announced by local governments, please refer to your local agency website.

We would be very grateful for you to keep your sales and customer service contacts at CMA CGM group aware of your contingency and/or recovery plans. Rest assured that we will do our utmost to follow evolution of the situation and plan activities accordingly.

CMA CGM Group is fully committed to comply with any regulatory requirements and policies aimed at curbing the spread of the COVID-19.

We will continue to keep you informed of any changes to the current situation.

We thank you for your business and continued support.



China – Operational Impact due to Coronavirus, Lunar New Year Holidays Extension (Update #4)

Thursday, February 06, 2020

Dear Valued Customer,

Following our last advisory on February 4th, 2020, we would like to offer you our latest update on the outbreak of Novel Coronavirus in the Hubei province and any impact to CMA CGM Group’s operations in Mainland China.

Lunar New Year holiday extension
As the statuses on Lunar New Year holidays extension as announced by local governments continue to evolve, please refer to the local agency website at http://www.cmacgm.com/local/china for the most up-to-date information.

Offices
In view of the latest situation, our offices are now scheduled to be fully operational as of February 17th, pending further review. Nonetheless, we continue to provide essential services through the application of our Business Continuity Plan.

Detention and Demurrage Waiver - Clarification
Considering the exceptional circumstances, CMA CGM group will waive D&D charges at Mainland Chinese ports for the periods indicated below:

1) For containers already over their standard free time conditions, D&D charges will be waived from January 31st to February 9th inclusive.

2) For containers with free time ending before February 9th, D&D charges will be waived until February 9th inclusive.

3) The above waiver applies to:
• All inbound cargo arriving at any port in Mainland China, from any POL
• All outbound cargo loading from any port in Mainland China, to any POD
• All equipment types
• All cargo types

4) The above waiver excludes:
• Any charge not part of the carrier’s D&D tariff
• Terminal’s storage and plug-in charges – as per usual practice, please settle directly with each terminal

We would be very grateful for you to keep your sales and customer service contacts at CMA CGM group aware of your contingency and/or recovery plans. Rest assured that we will do our utmost to follow evolution of the situation and plan activities accordingly.

CMA CGM Group is fully committed to comply with any regulatory requirements and policies aimed at curbing the spread of the Coronavirus.

We will continue to keep you informed of any changes to the current situation.

We thank you for your business and continued support.



Operational Impact due to Coronavirus, Lunar New Year Holidays Extension

February 03, 2020

Dear Valued Customer,

We would like to offer you our latest update on the outbreak of Novel Coronavirus in the Hubei province and any impact to CMA CGM Group’s operations in Greater China. CMA CGM Group’s Greater China leadership teams are closely monitoring the situation as part of our strong commitment to ensure the safety of our employees whilst working towards mitigating any possible impact to our customers’ operations.

The situation as of today, February 3rd, 2020 is as follows:

Lunar New Year holiday extension
According to a Central Government directive issued on January 27th, the Lunar New Year holiday is extended to February 2nd in Mainland China. All companies in Mainland China have been requested not to re-open their premises until Monday, February 3rd.

The local governments are permitted to adjust the Lunar New Year holidays based on the local situation in the needs of Novel Coronavirus control. As per today, the following municipalities and provinces have announced the further extension of the holidays till February 9th:

• Beijing Municipality
• Chongqing Municipality
• Shanghai Municipality
• Tianjin Municipality
• Anhui Province
• Fujian Province
• Guangdong Province
• Guizhou Province
• Hebei Province
• Henan Province
• Heilongjiang Province
• Hunan Province
• Inner Mongolia
• Jiangsu Province
• Jiangxi Province
• Jilin Province
• Liaoning Province
• Shandong Province
• Shaanxi Province
• Shanxi Province
• Sichuan Province
• Yunnan Province
• Zhejiang Province (excluding Wenzhou)

The Lunar New Year holidays are extended to February 13th, 2020 in the Hubei Province (including Wuhan) and to February 17th, 2020 in Wenzhou (of Zhejiang Province).

CMA CGM Group’s operations in Greater China
Except for Wuhan, all CMA CGM Group operations including Terminal, Warehousing, Depots, Offices and other facilities continue to operate uninterrupted as per usual. Load/Discharge moves at Wuhan port have been suspended until further notice. Our customer service teams are in close contact with all affected customers following up on shipment status and discussing alternative transport plans.

Health and Safety measures taken by CMA CGM Group
Ensuring the health and safety of all our employees and partners is a priority. The CMA CGM Group has undertaken significant preventive and proactive measures prior, during and after Lunar New Year to ensure we best safeguard our employees’ health and safety and continue to manage our day-to-day operations with little or no impact to our customers’ supply chains.

Our Emergency Management Teams are monitoring the situation daily and we continue to review specific procedures and guidelines across all CMA CGM’s Group offices in China. All CMA CGM Group’s offices have solid Business Contingency Plan (BCP) ready, in case the situation escalates.

Rest assured that the Group will fully comply with any regulatory requirements and policies aimed at curbing the spread of the Coronavirus.

We will continue to keep you informed of any changes to the current situation.

We thank you for your business and continued support.

CMA CGM press release